Choosing to Opt Out

 The Massachusetts Gaming Commission Offers Enrollment in Voluntary-Self Exclusion Program

Resource is one component of MGC’s comprehensive strategy to reduce gambling-related harm


The Massachusetts Gaming Commission (MGC) and the Massachusetts Council on Compulsive Gambling (MCCG) seek to raise awareness about the availability of the Voluntary Self-Exclusion Program (VSE) prior to the August 24th opening of MGM Springfield, the state’s first resort casino. The statewide VSE program allows individuals to voluntarily exclude themselves from the gaming floor of all Massachusetts casinos for a pre-determined length of time. 


“Research has clearly shown that voluntary self-exclusion can effectively help persons struggling to control their gambling,” said Mark Vander Linden, MGC’s director of research and responsible gaming. “Although we recognize the decision to limit your gambling can be difficult, enrolling in the program is not.  We are steadfast in our commitment to provide the people of Massachusetts with the tools necessary to empower consumer decisions about healthy levels of play, and when it may be time to step away. ” 


VSE provides participants the flexibility to choose their term of self-exclusion from six-months to a lifetime. As a deterrent from continued gambling at Massachusetts casinos, any person on the VSE list identified on the gaming floor will be escorted from the area and must forfeit any money wagered.


Information provided by enrollees is private and confidential and will only be shared with Massachusetts gaming establishments and MCCG to help enrollees honor their commitment.  Under no circumstances will the information of someone who chooses self-exclusion be shared with a family member, employer, or clinician.


The MGC values the importance of face-to-face interaction and requires in-person enrollment with a trained VSE professional. Trained advisors are available at several convenient locations and are also be able to help enrollees with accessing additional support services.


To schedule enrollment:

1.800.426.1234 or 617-426-4554

  • Contact the Massachusetts Gaming Commission
    Located in Boston and Springfield

(Off-site location is available under certain circumstances.)
617.533.9737 or

  • Speak with a GameSense Advisor at a GameSense Info Center
    Located at MGM Springfield and Plainridge Park Casino


Enrollees are required to bring identification and must be prepared to complete an enrollment form. To expedite the process, enrollees may review the form in advance.


“This is an important safety net for those for whom gambling is not a safe or risk-free activity. The MGC has implemented an evidence-based practice such as Voluntary Self-Exclusion, and further enhanced it to strengthen its efficacy.  The MCCG stands ready to provide any additional resources and referrals for those enrollees in need,” said Marlene Warner, executive director of MCCG. 


Visit the GameSense website to review most Frequently Asked Questions about VSE.


In addition to the VSE, MGM Springfield offers a Self-Limit Access Program. This program allows patrons to voluntarily self-limit access to casino privileges such as personal check cashing abilities, credit privileges, receiving direct mail materials and participating in player recognition programs